SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Glamxa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://glamxa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adorable shirt, very comfy and soft :)
looks pretty cute and have a good quality
the colors looked lighter in the photo but I really liked this hoodie
nice
I really liked it, it's just as you see in the publication it looks great, you just have to look closely at the size, I asked for a big mut size but I would have liked it even bigger hehe but it's for personal taste, from then on all great❤️ It did not take so long but it is understood by the holiday dates and especially by Christmas, I bought it on Blackfriday
Excelente
I asked for it so that I would be big and so it was! The print and everything super good! Apart from which is very hot!
Looks good
I love it, it's more like a L or XL boy, so watch out for the size
I loved it. Love the sweatshirt, it's fine in size (I ordered the bigger one) and the drawing is beautiful. I love that it's very warm.
not the best. but ok.
I liked it very much! Is like the image. If I recommend that you ask for a size larger than the one you wear
Great hoodie. Sits Super, absolutely perfect and totally cute. Better to order larger because they are smaller. Otherwise everything was great.
100% synthetic-does not breathe at all. You sweat a lot in it. Bought because of the picture.
I love it, I would have liked it to be a little bigger, but it is very comfortable and really beautiful, it is also very soft. Let's hope the print doesn't fall off when washed.
is super soft comfy and it can stretch a little great quality for only being $8 I love this and it came in 7 days
I love the vibrant color, the kitten is well made and warm
Warm, very pretty. Good quality, not thick, but warm.
Super sweatshirt I took the size M because I am short but I could take a bit bigger L or XL
It is very soft on the inside and what is printed looks good. I like that corons have metal tips
its on thin side polyester material sweatshirt, size s i got n it gonna fit people who can wear usa s, after washed n hang dry, no shrinking n no color fade, thx
How funny and comfortable is this sweatshirt so nice hehehehe
Super beautiful and good quality. It's a Christmas gift for my granddaughter.
I really liked the garment. The color is very cute and the cat print looks good quality. Is good for cold times. I tested it and it made Me very hot haha. Although my only pronouncy is that XXL is a great one in Mexico. It suits Me, but I wanted it to be bigger. Be careful with Chinese sizes.
Great jacket!! The quality is super, like it very much